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Last updated:
September 3, 2026
Teamfi offers 24/7 customer support to every fundraiser organizer, participant, and donor at no additional cost. Whether you are a coach setting up your first fundraiser, a participant with a question about their donation page, or a donor looking for help completing a gift, the Teamfi support team is available around the clock to make sure your experience is seamless from start to finish.
Teamfi support can be reached directly via email at any time:
Every support request is responded to as soon as humanly possible. Whether your fundraiser is in the middle of its first day or wrapping up its final hours, you will never be left waiting long on an answer when it matters most.
Beyond 1 on 1 support, Teamfi also continuously adds resources to our help center and guided onboarding to give you all the resources you need to have confidence when building, launching, or closing your fundraiser.
Teamfi offers 24/7 support for every fundraising product at no additional cost: Crowdfunding Campaigns, Calendar Fundraisers, A-thon Fundraisers, and Fill-My Fundraisers.
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Getting support from the Teamfi team is simple and always free. If at any point during your fundraiser you have a question or run into an issue, here is how to reach us:
For organizations and participants running a fundraisers:
For individuals with questions about donations
For common questions and help articles, you can also visit the Teamfi Help Center at where you will find answers to the most frequently asked questions from organizers, participants, and donors.
No matter where you are in the fundraising or donation process, the Teamfi team is in your corner. From your first fundraiser setup to your final payout, we are available 24/7 to ensure your fundraiser is as successful as possible.
Do I have to pay any additional fees to access 24/7 customer support?
No. Teamfi operates completely platform fee free and this includes full access to customer support regardless of the size or timeline of your fundraiser.
Does Teamfi have a help center I can visit before reaching out to customer support?
Teamfi offers an FAQ and Help center right on our website here. You may be able to find the help you need available to you right on our website. Consider asking our AI agent Lyro available on every page of our website.
What kind of help can program directors and coaches get from the 24/7 support team?
Our team assists with every phase of your campaign: setting up rosters, aiding with onboarding, trouble modifying campaigns, troubleshooting donor payment receipts, and aiding program leaders with the fundraising campaign closeout process.
Your team deserves 100%
